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Frequently Asked Questions

Q. How does the site work? 

  • Very simple! just follow the steps stated below: 
  • Step 1: You can browse the site or use our search engine to find your desired products.
  • Step 2: You can then add your desired products to your shopping cart and click on place order.
  • Step 3: Fill up the form and let us know your address and shipment location.
  • Step 4: Make payment online or left it as cash on delivery as you desire and you are done!  

We will revert back to you with an Order Confirmation email and sms detailing your order Number, Payment Status and delivery time.

Q. I have placed my first order and received Order Confirmation Email & SMS. What Should I Do then?

Congratulations on your first purchase from
Our representative will communicate you to ‘reconfirm’ your order and will explain you how to “Track Order” online using your ‘Order Number’ and schedule a suitable delivery slot at your convenient time.

Q. How long it takes to get the order delivered? products are delivered within 4 working days of order placement.
*Product delivery may take 2-3 days longer to arrive if your shipment location is outside Dhaka City.

Q. Why it takes 4 days for you whereas other online platforms are delivering products on same day or next day?

It is simple & very much understandable…! 
Business (B2B) Buying is completely different from individual consumer (B2C) buying. Business buying comprises Bulk Purchase which also comprises products from many categories from a very wide range; whereas individual consumer buys a single or very few products. 

Our delivery is quick & convenient…! 
Corporate Houses usually spend months to make a procurement decision to purchase via multiple suppliers; but takes a maximum of 4 working days to give you the Entire Solution with best quality products at wholesale rate. So, our delivery is quicker & more convenient than any other traditional business procurement.   

Q. Do I need to register before I proceed to purchase from

No, you can purchase as guest but we recommend you to register to enjoy special offers, Extra discount Coupons on and registration ensures smoother and quicker transaction, track records of your previous purchases.

Q. Can I track my order online?

You already got an ‘Order Number’ after successful order placement. So you can easily track your order & shipping information anytime in ‘Track Order’ section online - simply input ‘Your Order Number’ to check this update. Your order number can be found in right upper corner of your order confirmation, and from the sms. You can also get & check this information in your ‘MyAccount’ section.
However, once your order has been packaged and ready for dispatch, you’ll receive an SMS and email notification detailing order tracking information. Besides, our Key Account Manager will also communicate you to schedule your suitable delivery time once your package is ready for delivery.

Q. Can I track my order History online?

Yes, you can check your account history anytime in MyAccount section. For this you need to register yourself on Registered Customer can access their Order History, copy or edit previous order for repeat purchase, use discount coupons etc.

Q. How Can I see what I have ordered previously?

Yes, you can see all your previous orders by following these simple steps:

  • Log into your account using your ID and Password.
  • Under My Account, click My Orders. This section displays detailed information on all orders placed by you till date.

Q. What if an item is out of stock?

We always make our best effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will: 

  • Notify you within 24-36 hrs.
  • Offer you alternate product (if possible) that is as close as possible to the originally booked order and only if you agree, we will ship the alternate. Please note, alternate once agreed with you and dispatched from our end will not be replaced later nor can be requested for a refund.
  • If we are not able to find an alternate or you do not want the proposed alternate, we will refund you the price paid for that particular item within 7 days.

Q. How do I return a product?

Cash on Delivery customer: 

You have privilege to refuse and return the product right away if you find a Delivered Product in Damaged (physically destroyed or broken) or Defective (faulty or malfunctioning) condition; or the Delivered Product is Incorrect (presentation different on website) / Incomplete (missing parts).
Just inform our delivery personnel regarding the issue; if the delivery personnel refuses call our customer care +8801919199199. You will surely get the privilege of returning or replacing the product immediately.
Pre-pay customer:
If you are “pre-pay” customer, you can refuse to receive and return the damaged, defective, incorrect product in a few simple steps: 

  • Place your item in its original packaging with all packaging, accessories, instruction intact, unmarked and in new condition.
  • Seal the package properly. DO NOT write or put tape, stickers on manufacturer’s box.
  • Attach the shipping label /Invoice that came with the item and mark the item on the shipping label/Invoice. (If you don’t have the original copy of shipping label/invoice, sign in to MyAccount, select the order to print out an “Easy Returns Receipt” and then attach it).
  • Drop the return package at our nearest warehouse or else call our customer care +8801919199199 to collect the return item from your office premises. We will arrange to collect the return package within 48 hours.

 *You may check Return & Refund policy section to know more about the terms.

Q. Can I return a part of my Order?

Yes, you may return a part of the Order, in case of multiple items in an order, if you are not completely satisfied with the item. The Returns & Refund Policy applies to partial shipment returns as well. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special condition may apply for partial returns.

Q. How long will the return process take?

Typically the refunds are processed within 48 hours from the receipt of your items. The receipt of the payment would depend on the mode of payment chosen by you. The whole process could take up to 14 working days.

Q. How will I receive my refund?

  • If your returned merchandise is approved for reimbursement, we will initiate refund to you as per your original mode of payment or credit card.
  • If a promotional Voucher was used to make a purchase, refunds will be issued as a “OfficeNeeds Voucher” for the value of the item returned. This can be utilized on a future purchase on the website.


Q. How long the refund process takes? 

Typically the refunds are processed within 48 hours of receiving your items. Receipt of the refund would depend on the mode of payment chosen by you. As some credit cards take 5-10 days for the credit to be reflected on your account, so we request our customer to allow a maximum of 14 days for the credit to be applied while returning.

Q. How do I place a complaint or suggestion?

To us customer is the King and we are happy to resolve any issue you might face.
If you have any query, complaint or suggestions please call our customer care (+880) 1919199199 or email us: