Return & Refund Policy
We, OfficeNeeds.com.bd believe in supplying our clients with only the best products the office Stationery & Supply industry has to offer. However, we do realize that problems can occur and mistakes do happen or sometime clients may not be satisfied with the purchase they made through the online platform. So, if you need to return a product, please follow the guidelines listed below:
- Customers should check ALL packages and enclosed merchandise/product at the time they are delivered. This will help us to identify and promptly handle any problems that may occur with your order. If you have a problem, please email and have your invoice number ready. Your invoice number can be found in the upper right hand corner of the invoice.
- All merchandise/products returned must be in the original carton with all packaging, accessories, instruction intact, unmarked and in new condition. If the product was delivered in a second layer of OfficeNeeds.com.bd packaging, it must be returned in the same condition. Do not write or put tape, stickers on the manufacturer’s box.
- While returning, you must attach the shipping label that came with the item.
- If you don’t have the original copy of the shipping label, you can sign in to your account, select the order and then print out an “Easy Returns Receipt” and then attach it before returning.
- Once your return package is ready, please contact us to collect the return item from your office premises. We will arrange to collect the return package within 48 hours. Or else, you can drop the return package at our nearest warehouse.
- Shortages & Defective merchandise/products must be reported immediately to the delivery personnel and should be returned within 3 working days of the delivery date.
- Damaged (physically destroyed or broken) or Defective (faulty or malfunctioning) product should be refused by the customer and reported to the delivery personnel immediately at the time they are delivered.
- 10% restocking fee is applicable to wrong item orders.
- However, OfficeNeeds.com.bd DOES NOT charge any restocking or service fee while returning & replacing a damaged or defective product.
How to get your money back for returned products:
Once we receive your returned item, our customer service team will notify you immediately and we will provide a “tracking number” through sms & email.
- Our Return Specialist will inspect the returned merchandise/product immediately and will confirm you the status of your refund. If your returned merchandise is approved for reimbursement, we will initiate refund to you as per your original mode of payment or credit card. If a promotional Voucher was used to make a purchase, refunds will be issued as a “OfficeNeeds Voucher” for the value of the item returned. This can be utilized on a future purchase on the website.
Please note that - usually our return specialist inspects the returned product within 48 hours once we receive the returned package and a credit is applied to the payment method used on the original order. Besides, some credit cards may take additional 5-10 days for the credit to be reflected on your account. If you are a prepayment customer, please allow a maximum of 14 days for the credit to be applied while returning.
If you are “Cash on Delivery” customer, you have privilege to refuse and return the product right away if you find a Delivered Product in Damaged (physically destroyed or broken) or Defective (faulty or malfunctioning) condition; or the Delivered Product is Incorrect (presentation different on website) / Incomplete (missing parts). In such situation, just inform our delivery personnel regarding the issue; if the delivery personnel refuses, kindly put some extra effort to contact us. You will surely get the privilege of returning or replacing the product immediately.
