Q. How does the site work?
We will revert back to you with an Order Confirmation email and sms detailing your order Number, Payment Status and delivery time.
Q. I have placed my first order and received Order Confirmation Email & SMS. What Should I Do then?
Congratulations on your first purchase from OfficeNeeds.com.bd.
Our representative will communicate you to ‘reconfirm’ your order and will explain you how to “Track Order” online using your ‘Order Number’ and schedule a suitable delivery slot at your convenient time.
Q. How long it takes to get the order delivered?
OfficeNeeds.com.bd products are delivered within 4 working days of order placement.
*Product delivery may take 2-3 days longer to arrive if your shipment location is outside Dhaka City.
Q. Why it takes 4 days for you whereas other online platforms are delivering products on same day or next day?
It is simple & very much understandable…!
Business (B2B) Buying is completely different from individual consumer (B2C) buying. Business buying comprises Bulk Purchase which also comprises products from many categories from a very wide range; whereas individual consumer buys a single or very few products.
Our delivery is quick & convenient…!
Corporate Houses usually spend months to make a procurement decision to purchase via multiple suppliers; but OfficeNeeds.com.bd takes a maximum of 4 working days to give you the Entire Solution with best quality products at wholesale rate. So, our delivery is quicker & more convenient than any other traditional business procurement.
Q. Do I need to register before I proceed to purchase from OfficeNeeds.com.bd?
No, you can purchase as guest but we recommend you to register to enjoy special offers, Extra discount Coupons on OfficeNeeds.com.bd and registration ensures smoother and quicker transaction, track records of your previous purchases.
Q. Can I track my order online?
You already got an ‘Order Number’ after successful order placement. So you can easily track your order & shipping information anytime in ‘Track Order’ section online - simply input ‘Your Order Number’ to check this update. Your order number can be found in right upper corner of your order confirmation, and from the sms. You can also get & check this information in your ‘MyAccount’ section.
However, once your order has been packaged and ready for dispatch, you’ll receive an SMS and email notification detailing order tracking information. Besides, our Key Account Manager will also communicate you to schedule your suitable delivery time once your package is ready for delivery.
Q. Can I track my order History online?
Yes, you can check your account history anytime in MyAccount section. For this you need to register yourself on OfficeNeeds.com.bd. Registered Customer can access their Order History, copy or edit previous order for repeat purchase, use discount coupons etc.
Q. How Can I see what I have ordered previously?
Yes, you can see all your previous orders by following these simple steps:
Q. What if an item is out of stock?
We always make our best effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will:
Q. How do I return a product?
Cash on Delivery customer:
You have privilege to refuse and return the product right away if you find a Delivered Product in Damaged (physically destroyed or broken) or Defective (faulty or malfunctioning) condition; or the Delivered Product is Incorrect (presentation different on website) / Incomplete (missing parts).
Just inform our delivery personnel regarding the issue; if the delivery personnel refuses call our customer care +8801919199199. You will surely get the privilege of returning or replacing the product immediately.
If you are “pre-pay” customer, you can refuse to receive and return the damaged, defective, incorrect product in a few simple steps:
*You may check Return & Refund policy section to know more about the terms.
Q. Can I return a part of my Order?
Yes, you may return a part of the Order, in case of multiple items in an order, if you are not completely satisfied with the item. The Returns & Refund Policy applies to partial shipment returns as well. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special condition may apply for partial returns.
Q. How long will the return process take?
Typically the refunds are processed within 48 hours from the receipt of your items. The receipt of the payment would depend on the mode of payment chosen by you. The whole process could take up to 14 working days.
Q. How will I receive my refund?
Q. How long the refund process takes?
Typically the refunds are processed within 48 hours of receiving your items. Receipt of the refund would depend on the mode of payment chosen by you. As some credit cards take 5-10 days for the credit to be reflected on your account, so we request our customer to allow a maximum of 14 days for the credit to be applied while returning.
Q. How do I place a complaint or suggestion?
To us customer is the King and we are happy to resolve any issue you might face.If you have any query, complaint or suggestions please call our customer care (+880) 1919199199 or email us: email@example.com